At The Juans, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us—whether through our website, events, or surveys.

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1. Information We Collect

We may collect the following types of personal information:

• Basic Details: Name, email address, mobile number, and mailing address/current city

• Ticket Holder Data: Information related to your event participation (e.g., ticket type, survey responses)

• Technical Data: Non-personal information such as device type, browser, or site usage analytics

 

2. How We Use Your Information

We collect and use your information only for purposes related to your experience with The Juans, including:

• To manage ticket-holder engagement and deliver survey insights

• To personalize and improve your event experience

• To send important updates related to TAWID LIVE and other official activities

• To analyze audience demographics and improve future events

We will not sell, rent, or share your personal information with third parties without your consent.

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3. How We Protect Your Information

Your data is stored securely and only accessible to authorized members of The Juans’ administration and management team.

We use reasonable safeguards (digital and physical) to prevent unauthorized access, loss, or misuse.

 

4. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update any information

• Request deletion of your data from our systems

• Withdraw consent for future use of your data

To exercise these rights, please email us at thejuansofficial@gmail.com.
 

5. Data Retention

We will only keep your information for as long as it is needed for event management, legal compliance, or legitimate business purposes. Once no longer needed, your data will be securely deleted.

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6. Third-Party Services

If we use third-party platforms (e.g., ticketing services like SM Tickets, Mailchimp, other survey tools), their own privacy policies will apply in addition to ours.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our official website with the “Last Updated” date clearly indicated.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, you may contact us at thejuansoffical@gmail.com.